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Effective Date: July 6, 2026
Welcome to Car Serpents. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, purchase products, or use our services.
1. Information We Collect
We may collect the following information:
Personal Information

  • Full Name

  • Mobile Number

  • Email Address

  • Billing and Shipping Address

  • Payment Information (processed securely through third-party payment gateways)

  • Vehicle Details (only when required for installation or compatibility)

Technical Information

  • IP Address

  • Browser Type

  • Device Information

  • Cookies and Usage Data

  • Website Analytics

2. How We Use Your Information
Your information is used to:

  • Process and deliver your orders

  • Schedule installation services in Bengaluru and Hyderabad

  • Provide customer support

  • Send order confirmations and shipping updates

  • Process refunds and warranty claims

  • Improve our products and website

  • Prevent fraud and unauthorized transactions

  • Send promotional offers and updates (only if you have opted in)

3. Payment Security
Car Serpents does not store your debit card, credit card, UPI, or banking credentials. Payments are securely processed through trusted third-party payment gateways that comply with industry security standards.
4. Cookies
Our website uses cookies to:

  • Improve browsing experience

  • Remember customer preferences

  • Analyze website traffic

  • Enhance website performance

You may disable cookies through your browser settings; however, some website features may not function properly.
5. Sharing of Information
We do not sell, rent, or trade your personal information.
Your information may be shared only with:

  • Courier and logistics partners for order delivery

  • Payment gateway providers

  • Installation partners (only when required)

  • Government or legal authorities when required by law

6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
While we strive to protect your data, no method of electronic transmission or storage is completely secure.
7. Marketing Communications
If you subscribe to our newsletter or promotional messages, you may receive updates regarding:

  • New product launches

  • Offers and discounts

  • Car accessory updates

  • Installation services

You may unsubscribe at any time using the unsubscribe option or by contacting us.
8. Your Rights
You may request to:

  • Access your personal information

  • Correct inaccurate information

  • Update your contact details

  • Delete your personal information (subject to legal and business requirements)

  • Withdraw marketing consent

9. Third-Party Services
Our website may contain links to third-party websites or services. Car Serpents is not responsible for the privacy practices or content of those external websites.
10. Data Retention
We retain customer information only for as long as necessary to:

  • Complete orders

  • Provide customer support

  • Fulfill warranty obligations

  • Comply with applicable legal and tax requirements

12. Changes to This Privacy Policy
Car Serpents reserves the right to modify this Privacy Policy at any time. Updates will be posted on this page with the revised effective date.
 

Privacy Policy

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