Refund Policy

Returns are accepted only for products that have a verified manufacturing defect or have been damaged during transit. Any return request must be raised within 48 hours of delivery, along with clear photos or videos of the issue. Returns will not be accepted for products damaged due to improper handling, misuse, normal wear and tear, or faulty/unauthorized installation. Products must be returned with their original packaging, accessories, and invoice.

Once the returned product is received, it will undergo a Quality Check (QC) by our technical team. Refunds will be approved only after the product successfully passes the inspection. If approved, the refund will be processed to the original payment method within 1–3 business days after the QC is completed. Car Serpents reserves the right to reject refund requests that do not meet the conditions of this policy.